FREQUENTLY ASKED QUESTIONS

REGISTRATION

Can I register for one day or do I have to register for the weekend?
Yes you can register for one day – the NEW for 2009 Stimulus Pricing of more than 50% off is as follows:
     •VIP Registration is $80.00 per person (VIP is available for weekend only – no single day VIP)
     •VIP Table of 10 is $800.00 (premier reserved seating near the dance floor)
     •General Admission reserved table of 10 is $300.00 per evening
     •General Admission is $25.00 per person per evening (no reserved tables or seating; First Come / First Serve basis)
     •Standing Room Only is $15.00 per person per evening (no seating)

Can I register online and pay with a credit card?
We are accepting preregistrations (with a credit card only) by calling the office direct at 913/ 397-8850. Online registrations are not available.

I have called and left a message, what should I do if I don’t received a call back?
We make every effort to check messages and return all calls daily. During high volume times the mailbox may become full – we ask that you email us at info@tejanoticket.com or call again. Some reasons that calls are not returned include: speaking too fast, not leaving a name, no phone number with area code or calling from a mobile phone with technical difficulties.

I purchased a VIP table and it is not placed in the location like the diagram shows?
The diagram is a general guide of how tables will be placed. Due to Fire Marshall and venue logistical requirements there may be some final shifting. It is our goal to get as close as possible to duplicating the floor chart within 25 feet. If a table is beyond the 25 feet allowance we will try to accommodate guests onsite (no refunds).

What is the difference between registrations and tickets?
Your registration is your “entrance” into the Tejano Music National Convention. It gives you access to the TejanoExperience USA Expo & Fanfare, Workshops, Master Class Series, Tejano Dance Instruction and the Mega Dances and Concerts.

Will my registration be mailed to me?
You may pick up your registration credentials by providing identification (driver’s license) at the Convention registration desk at the Dallas Hyatt Regency starting at 10:00 a.m. Friday, August 21. No registrations will be mailed. All registrants will receive confirmations via email.

Can I pay for my registration with a personal check?
Personal checks are not accepted. Most people choose the convenience of a credit card (we accept American Express, Visa, Master Card and Discover).

Can I wait to register when I get to Dallas or will the Convention “sell out”?
Yes you can register on-site at the Convention. Traditionally registrants who desire a choice table selection and preferred seating will register early (VIP seating is limited). The seating is limited and we will not register beyond the capacity of the hotel space available to maintain the safety of everyone.

Do I have to purchase/register for a table of ten?
No you are not required to purchase a complete table of ten. We welcome registrations of one, two, three – no matter how many are in your party. We have seen a rise in groups who come together to purchase an entire table because they found it made for a more enjoyable and memorable experience. We do have a lot of singles who attend the Convention and we invite all Tejano fans to enjoy this event.

If I have to cancel my registration – what is your refund policy?
All registrations are final and no refunds will be issued. However your registration is transferable. The registrant must notify LatinPointe in writing no later than August 1, 2009 of the change or the transfer request will not be honored. Send changes to info@tejanoticket.com or mail to Tejano Music National Convention, 17563 W. 158th Terrace, Olathe, KS 66062-6777.

What is the difference between VIP Registrations and General Registration?
VIP Registrations are for full weekend attendees who want to be seated closer to the dance floor and stage (within a six table row distance of the dance floor).

Do you have a Sunday concert?
There is not a concert on Sunday (please refer to the official schedule).

Do I have to wear the registration name badge all the time? What if I loose my name badge?
Convention registration badges are the only way to identify those who have registered. If you do not have this to identify that you are registered Event Security will NOT allow you entrance. You can go to the registration to have your badge reissued with your photo I.D. (driver’s license) and a replacement fee of $15.00 will be assessed for any badge that has been lost, stolen, damaged, or destroyed.

How do I know where my seats are?
There are four resources to help you locate your seat:
1)Your confirmation will list your table number.
2)Your name badge will have the table section and table number printed on it.
3)Event staff will be available at registration entrances to help direct you to your table.
4)Seating chart can be downloaded and printed for easy reference.

Can I switch seats?
Event management respectfully requests that registrants honor the assigned table number that each registrant has received. If a registrant discovers seating assignment discrepancies please notify registration or event staff immediately for assistance.

What if someone at my table is not part of my group?
Please notify registration so that the Event Staff or Event Security can help find the correct table for anyone not at their assigned table.

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